Refund & Return Policy

A premium MMA Mangoes gift box of carbide-free Multani mangoes

Effective Date: 26 May 2026

This Refund Policy applies to all purchases of fresh mango boxes from MMangoes INC (mmangoes.com).

The nature of our product

Fresh, perishable agricultural produce. Mango ripening continues after dispatch — some variation between fruit and between batches is normal and not a defect. Photographs on the website are illustrative; actual color, shape, and size will vary by variety and harvest batch.

Inspect on arrival

You must inspect your order at the time of delivery, in the presence of the courier, before paying for Cash on Delivery orders.

  • Visible damage or spoilage on arrival (COD orders): Refuse the delivery on the spot. Do not pay. Then message us on WhatsApp at +92 300 9555810 within 12 hours with the order number, photos, and a brief description.
  • Visible damage or spoilage on arrival (online-paid orders): Accept the box, take clear photographs of the issue within 12 hours of delivery, and send via WhatsApp. Eligible refunds or replacements are issued at our discretion.
  • Hidden damage discovered after the courier has left: Document with photos and contact us within 24 hours of delivery. Beyond 24 hours we cannot reliably attribute damage to transit.

What is eligible for refund or replacement

  • Boxes with more than 20% of fruit visibly damaged, crushed, or rotten on arrival.
  • Wrong variety shipped (e.g., Sindhri box dispatched in a Chaunsa order).
  • Wrong size shipped (5kg dispatched when 10kg was ordered).
  • Missing items from a multi-box order.
Carbide-free Multani mangoes from the MMA family orchard

What is NOT eligible

  • Change of mind. Mangoes are fresh produce and cannot be resold once dispatched.
  • Taste preference. Mango varieties have characteristic flavor profiles (Langra's tang, Chaunsa's intensity, Sindhri's clean sweetness). If the variety is in normal condition, it is eligible for the variety as described.
  • Ripening pace. Mangoes ship slightly under-ripe so they don't soften in transit. Counter-ripening 1–3 days is normal and not grounds for refund.
  • Failed delivery due to wrong address, recipient unavailability, or unreachable phone number. Re-dispatch may be possible at additional cost.
  • Refusal of COD without inspecting the box. If you refuse delivery without checking the contents, we may charge a cancellation fee equivalent to the round-trip courier cost.

How refunds are issued

  • COD orders refused on the spot: No payment was taken — no refund needed. We may dispatch a replacement at no extra cost.
  • Online-paid orders: Approved refunds are issued back to the original payment method within 5–10 working days, depending on bank.
  • Partial refunds: If only some fruit is affected, we may issue a partial refund proportional to the affected percentage, or store credit for a future order.

Contact us

WhatsApp: +92 300 9555810 (fastest — 9 AM to 9 PM PKT)
Email: mmamangoes@gmail.com

Always include your order number in any refund or replacement communication.